FAQs

All Crypton products can be purchased from any Crypton distributor. To find your local distributor, please go to our distributor map and type in your postcode.

Call the Crypton sales team with the part number on 0121 725 1400. If you need help with a part number, you can search our parts lookup or contact our support team on 0121 725 1366.

For emissions, we can deliver next day if ordered before 1pm Monday-Friday. For lifts, we usually need one week’s notice to arrange delivery as our courier will deliver to certain areas on certain days. For MOT Bays and Automated Lanes, this depends on your schedule and DVSA application.

Our products are delivered on pallets by a courier.

We are able to offer installation on all of our products. Depending on the specific product you have, this may be included in the purchase price.

You can contact the support team either via email support@cryptontechnology.com or by phone on 0121 725 1366.

You can contact the support team either by calling 0121 725 1366 or email support@cryptontechnology.com who will be able to advise further on what steps to take. This could be in the form of a fixed price repair which also includes warranty.

We can remove the old products, but this will need to be discussed with the support team prior to the install of the new equipment.

Normally this is caused by a couple of reasons. Either the shift key has been held down, damaged or the keyboard has dirt in it. You should clean the keyboard with some air or a cloth. If this doesn’t help, then try replacing the keyboard with another.

The emissions software will show a countdown notification on screen for when calibration is due.

Please make sure the trolley is still powered on at the mains but switched off by the white switch on the side of the trolley when not in use to allow the smoke head to charge overnight.

The current model (800 series) can be connected to the internet. If you have an older model, please speak to the product support team on 0121 725 1400 before attempting to connect.

We recommend that connection is by data cable and that you first install anti virus software.

Operating temperature: +5°C to +40°C.

Storage temperature: -20°C to +55°C

The vehicle maybe too heavy. Crypton's midrise scissor lift will lift up to 3 tonnes. Has the vehicle been lowered with the wheels removed? Unload vehicle. If the scissor is close to flat, the lift will never raise. This is not a fault with the lift. You will need to jack up the vehicle and raise the lift with no weight.

Lower the lift to its lowest position. Remove the cover from the hydraulic unit. Check the oil level is between the upper and lower marking.

Contact your service partner.

Lower the lift to its lowest position. Remove the cover from the hydraulic unit. Check the oil level is between the upper and lower marking.

Contact your service partner.

Lower the lift to its lowest position. Remove the cover from the hydraulic unit. Switch off the main switch and disconnect from the power supply. Remove the valve and clean.

There could be a mechanical obstruction beneath the lift. Raise the lift and remove the object. It could be a defective fuse, so try replacing the 16amp time lag fuse. Finally, it could be a defective one way valve. Carry out emergency lowering and remove the vehicle. Remove the one way valve and clean it.

It could be a defective one way valve. Carry out emergency lowering and remove the vehicle. Remove the one way valve and clean it.

It could be a pressure relief valve. Lower the lift to its lowest position. Remove the cover from the hydraulic unit. Switch off the main switch and disconnect from the power supply. Remove the valve and clean.

It could be a defective one way valve. Lower the lift to its lowest position. Remove the valve and clean. If this does not resolve try swapping the valve from the other side to see if the problem moves. If it does then a new one way valve will be required. If not then it is likely to be the Electromagnetic valve (MV).